MEAT ONLINE BY ZINGELI & CO.

Terms & Conditions, Trade Terms and Ordering Structure

1. Business Overview

Meat Online is a home delivery meat service powered by Zingeli & Co., created to provide households, families, braai lovers, fitness-focused customers, events, and bulk buyers with convenient access to quality meat products.

Our service is designed around structured ordering, reliable communication, responsible product handling, and scheduled delivery. By placing an order with Meat Online, the customer confirms that they understand and accept the terms, conditions, ordering process, and delivery structure set out below.

SECTION A: CUSTOMER TERMS & CONDITIONS

2. Product Offering

Meat Online supplies a range of meat products, including but not limited to:

Beef products
Chicken products
Lamb products
Pork products, where available
Braai boxes
Family value boxes
Protein meat boxes
Customised meat box orders
Bulk meat orders
Events and catering meat packages

Products may be supplied according to availability, seasonal pricing, stock levels, supplier conditions, and operational capacity.

All product images, package examples, and marketing material are for presentation purposes only. Actual product size, cut, weight, trim, and appearance may vary depending on product type and availability.

3. Product Availability

All orders are subject to stock availability.

Where a product is unavailable, Meat Online may offer a suitable replacement or alternative product of similar value or category. The customer will be informed before any substitution is made.

If a suitable replacement is not available, the customer may choose to remove that item from the order, adjust the order value, or receive a refund or credit where applicable.

4. Pricing

All prices are subject to change due to market conditions, supplier pricing, product availability, seasonal demand, and operational costs.

Prices will be confirmed at the time of order confirmation.

A quotation or price list does not guarantee product availability unless the order has been confirmed and payment has been received where required.

Meat Online reserves the right to correct pricing errors before confirming an order.

5. Orders

Orders may be placed through the approved Meat Online ordering channels, including WhatsApp, telephone, email, website, or any official order form made available by Zingeli & Co.

An order is only considered accepted once Meat Online has confirmed the order details, product availability, price, delivery area, delivery date, and payment requirement.

Customers are responsible for ensuring that order details are correct before payment and delivery scheduling.

This includes:

Customer name
Contact number
Delivery address
Package or product selection
Quantity required
Preferred delivery date
Special preparation requests
Payment confirmation

6. Customised Orders

Customised meat box orders are prepared according to customer requests and product availability.

Customers may request specific product combinations, quantities, or package preferences.

Customised orders may require additional preparation time.

Once a customised order has been confirmed and prepared, it may not be cancelled unless Meat Online agrees to the cancellation before preparation has started.

7. Minimum Order Value

A minimum order value may apply depending on the delivery area, package type, and operational schedule.

Meat Online reserves the right to amend minimum order values from time to time.

Where a customer’s order falls below the minimum order value, the customer may be required to collect, increase the order value, or pay an additional delivery charge.

8. Payment Terms

Payment terms will be confirmed before an order is processed.

Meat Online may require full payment before preparation and delivery.

Accepted payment methods may include:

EFT
Card payment, where available
Payment link, where available
Cash on delivery, only if approved in advance

Proof of payment may be required before an order is scheduled.

Orders will not be released for delivery unless payment has been received or approved payment arrangements are in place.

9. Delivery Areas

Meat Online delivers to selected areas only.

Delivery areas may include North Riding, Olivedale, nearby estates, complexes, suburbs, and surrounding areas as communicated by Meat Online.

Delivery outside standard areas may be considered on request and may attract an additional delivery fee.

10. Delivery Fees

Delivery fees may apply based on distance, order value, delivery area, fuel costs, route planning, and delivery schedule.

Free delivery may be offered for certain packages, promotions, or minimum order values.

Delivery fees will be communicated before order confirmation.

11. Delivery Scheduling

Deliveries are scheduled based on route planning, order volumes, operational capacity, and product preparation timelines.

Customers will be given an estimated delivery date or delivery window.

Meat Online will make reasonable efforts to deliver within the agreed delivery window; however, delays may occur due to traffic, weather, route changes, operational demands, supplier delays, or circumstances beyond our control.

Customers must ensure that someone is available to receive the order at the confirmed delivery address.

12. Failed Deliveries

If the customer is not available to receive the order at the agreed delivery address and time, the delivery may be considered failed.

In the event of a failed delivery, Meat Online may charge an additional delivery fee for redelivery.

Due to the perishable nature of meat products, orders cannot be left unattended unless the customer gives written instruction and accepts full responsibility for the product after delivery.

13. Receiving Orders

Customers must inspect their order upon delivery.

Any issues relating to missing items, incorrect items, damaged packaging, or product concerns must be reported immediately upon receiving the order or within a reasonable time after delivery.

Once the order has been accepted and signed for, Meat Online may not be responsible for issues caused by improper storage, delayed refrigeration, customer handling, or failure to maintain cold chain after delivery.

14. Cold Chain and Storage

Meat products must be refrigerated or frozen immediately upon receipt.

Customers are responsible for proper storage after delivery.

Recommended storage guidance:

Keep chilled meat refrigerated immediately.
Freeze products that will not be consumed within the recommended period.
Do not leave meat products at room temperature.
Do not refreeze products that have been fully thawed unless safe handling standards have been followed.

Meat Online is not responsible for product deterioration caused by incorrect storage or handling after delivery.

15. Returns, Refunds and Replacements

Due to the perishable nature of meat products, returns are only accepted where there is a valid product quality issue, incorrect item, damaged packaging, or order fulfilment error.

Customers must report any concern as soon as possible and provide:

Order number or customer name
Photos of the product and packaging
Description of the issue
Delivery date and time

Where the issue is verified, Meat Online may offer a replacement, credit, refund, or suitable resolution at its discretion and in line with applicable consumer protection requirements.

Products that have been opened, improperly stored, cooked, consumed, or handled incorrectly may not qualify for a refund or replacement.

16. Cancellations

Standard orders may be cancelled before preparation has started.

Customised orders, bulk orders, prepared orders, or special orders may not be cancelled once preparation has started or products have been sourced specifically for the customer.

If cancellation is accepted, any refund or credit will be processed according to the payment method and internal process of Meat Online.

17. Promotions and Special Offers

Promotions are valid for the period stated in the marketing material.

Promotional offers are subject to stock availability and may be limited to certain areas, order values, packages, or delivery dates.

Meat Online reserves the right to amend, suspend, or withdraw promotions where necessary.

18. Customer Information and Privacy

Customers may be required to provide personal information such as name, phone number, delivery address, email address, and payment confirmation details.

This information is collected for order processing, delivery communication, customer service, invoicing, and business administration.

Meat Online will take reasonable steps to protect customer information and will not intentionally share customer information with unauthorised third parties.

Customer information may be used for marketing communication only where legally permitted or where the customer has agreed to receive such communication.

Customers may request to be removed from marketing communication lists.

19. Limitation of Liability

Meat Online will take reasonable care in preparing, handling, and delivering products.

However, Meat Online will not be liable for losses, damages, spoilage, or claims caused by:

Incorrect customer information
Failed delivery due to customer unavailability
Improper storage after delivery
Delayed refrigeration by the customer
Product handling after delivery
Events beyond reasonable control
Misuse or unsafe handling of meat products

20. Customer Responsibility

By placing an order, the customer agrees to:

Provide accurate order and delivery details.
Make payment according to the agreed payment terms.
Be available to receive delivery.
Inspect products upon delivery.
Store products correctly after receipt.
Raise concerns promptly and responsibly.
Use official Meat Online communication channels.

SECTION B: TRADE TERMS

21. Trade Customers

Trade customers may include:

Restaurants
Caterers
Events companies
Guesthouses
Lodges
Canteens
Gyms and fitness businesses
Food businesses
Bulk buyers
Retail buyers
Community group buyers

Trade customers may be required to complete a basic onboarding process before supply begins.

22. Trade Account Onboarding

Before a trade account is activated, Meat Online or Zingeli & Co. may request:

Company name
Registration documents, where applicable
VAT details, where applicable
Delivery address
Billing address
Contact person
Accounts contact
Order contact
Expected products required
Expected order frequency
Estimated volumes
Payment terms request
Proof of business, where applicable

Trade supply will only begin once account details, pricing, ordering structure, and payment terms have been confirmed.

23. Trade Pricing

Trade pricing may be based on:

Product type
Order volume
Order frequency
Delivery location
Preparation requirements
Packaging requirements
Credit/payment terms
Market pricing

Trade prices may differ from retail or household package pricing.

Trade prices are subject to review and may change due to market movements, supplier costs, fuel costs, seasonal changes, or operational changes.

24. Trade Payment Terms

Unless otherwise agreed in writing, trade orders may require payment before delivery.

Credit terms may be considered for approved trade accounts only.

Credit approval may depend on internal checks, order history, business profile, references, and account conduct.

Where credit terms are granted, payment must be made strictly within the agreed period.

Late payments may result in account suspension, delivery delays, or the withdrawal of credit terms.

25. Purchase Orders

Trade customers may be required to issue a purchase order before the order is processed.

Purchase orders must clearly state:

Customer name
Order date
Delivery date
Delivery address
Products required
Quantities required
Agreed prices
Purchase order number
Contact person
Special instructions

Orders without required information may be delayed.

26. Trade Order Lead Times

Trade orders should be placed in advance to allow proper planning, sourcing, preparation, packing, and delivery.

Recommended lead times:

Standard trade orders: 24 to 48 hours
Bulk orders: 48 to 72 hours
Customised or prepared orders: 48 to 72 hours
Events and catering orders: 3 to 7 days where possible
Large volume orders: To be planned and confirmed in advance

Urgent orders may be accepted depending on stock availability and operational capacity.

27. Trade Delivery Terms

Trade deliveries are scheduled according to route planning, volume, preparation time, and operational capacity.

Customers must ensure that an authorised person is available to receive stock.

Delivery notes must be checked and signed on receipt.

Any discrepancy must be reported immediately.

Where access restrictions, loading bays, receiving times, security gates, or estate rules apply, these must be communicated before delivery.

28. Standing Orders

Trade customers may request standing orders for recurring supply.

Standing orders may be daily, weekly, fortnightly, or monthly.

Standing orders must clearly define:

Product list
Quantities
Delivery days
Delivery address
Delivery time preferences
Billing structure
Contact person
Cancellation or amendment deadline

Any changes to standing orders must be communicated before the agreed cut-off time.

29. Weekend and Public Holiday Orders

Weekend and public holiday orders must be planned in advance.

Additional lead time may be required for weekend deliveries.

Special delivery fees may apply for after-hours, weekend, urgent, or public holiday deliveries.

Trade customers should submit weekend orders before the agreed cut-off time to avoid delays or stock shortages.

30. Bulk Orders

Bulk orders are subject to stock availability, preparation capacity, payment confirmation, and delivery scheduling.

Bulk orders may require:

Deposit payment
Full upfront payment
Written confirmation
Longer lead time
Confirmed delivery date
Special packaging instructions
Separate transport arrangements

Once a bulk order has been sourced or prepared, cancellation may not be accepted.

SECTION C: ORDERING STRUCTURE

31. Step 1: Customer Enquiry

The customer contacts Meat Online through an official ordering channel and requests products, packages, or a customised order.

The customer should provide:

Name
Contact number
Delivery area
Product or package required
Quantity required
Preferred delivery date
Special requests

32. Step 2: Order Confirmation

Meat Online confirms:

Product availability
Pricing
Delivery fee, if applicable
Total order value
Payment requirement
Delivery date or estimated delivery window

The order is only confirmed once the customer accepts the final order details.

33. Step 3: Payment

The customer makes payment using the approved payment method.

Proof of payment may be required.

Orders may only move to preparation once payment is received or approved payment arrangements are confirmed.

34. Step 4: Preparation

The order is prepared according to the confirmed product list and package structure.

Customised orders are packed according to agreed requirements as far as reasonably possible.

35. Step 5: Delivery Scheduling

The order is added to the delivery schedule.

Customers are informed of the delivery day or estimated delivery window.

Customers must be available to receive the order.

36. Step 6: Delivery

The order is delivered to the confirmed address.

The customer or authorised receiver checks the order and confirms receipt.

Delivery notes or electronic confirmation may be required.

37. Step 7: After-Delivery Support

Any concerns must be reported promptly.

Meat Online will assess the query and provide feedback or resolution where applicable.

SECTION D: ORDER CUT-OFF GUIDELINES

38. Household Orders

Household orders should preferably be placed at least 24 hours before the preferred delivery date.

Same-day delivery may be available only where operationally possible.

39. Custom Box Orders

Custom box orders should preferably be placed 24 to 48 hours in advance.

This allows proper preparation, packing, and delivery planning.

40. Events and Catering Orders

Events and catering orders should preferably be placed 3 to 7 days in advance.

Large event orders may require longer lead times.

41. Trade and Bulk Orders

Trade and bulk orders should preferably be placed 48 to 72 hours in advance.

Recurring customers are encouraged to share weekly forecasts where possible.

SECTION E: IMPORTANT BUSINESS RULES

42. No Order Is Final Until Confirmed

An enquiry, message, or request does not automatically create a confirmed order.

An order is final only once Meat Online confirms availability, pricing, delivery details, and payment requirements.

43. Prices May Change Before Confirmation

Prices may change due to supplier prices, market conditions, stock availability, or operational requirements.

Once an order is confirmed and paid, the confirmed price will apply to that order.

44. Delivery Is Based on Scheduling

Delivery times are planned according to routes and operational capacity.

Customers should not assume immediate delivery unless this has been confirmed.

45. Perishable Product Responsibility

Meat products are perishable.

Customers must receive, refrigerate, freeze, and handle products responsibly.

Once delivered and accepted, product care becomes the responsibility of the customer.

46. Communication Channels

Customers must use official communication channels for orders, queries, complaints, and payment confirmation.

Meat Online will not be responsible for orders placed through unauthorised channels or informal third parties.

SECTION F: CUSTOMER-FRIENDLY ORDERING MESSAGE

How To Order

1. Send us your name and delivery area.

2. Choose your meat box, package, or customised order.

3. We confirm availability, pricing, and delivery fee if applicable.

4. You make payment or confirm approved payment arrangement.

5. We prepare your order.

6. Your delivery is scheduled.

7. We deliver to your home or business.

Meat Online by Zingeli & Co.
Quality meat. Delivered home.

SECTION G: RECOMMENDED WHATSAPP ORDER FORMAT

Hi Meat Online,

I would like to place an order.

Name:
Contact number:
Delivery address:
Delivery area:
Package/product required:
Quantity:
Preferred delivery date:
Special requests:

Please confirm availability, pricing, and delivery fee.

SECTION H: FINAL DISCLAIMER

These terms and conditions may be updated from time to time.

By placing an order with Meat Online, the customer confirms acceptance of the latest applicable terms, pricing, payment conditions, delivery structure, and product handling requirements.

Meat Online operates with the intention to provide reliable service, quality products, clear communication, and responsible delivery fulfilment.